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Man Finds Dead Worm In His Cucumber, Tesco’s Response Is Brilliant

Customer service departments probably aren’t the funnest places to work, so when Rob from Tesco customer care received a complaint from customer Wes Metcalfe recently, he must have been pleasantly surprised by the message he found. Because Wes’ “complaint” was actually a tongue-in-cheek anecdote about a worm he’d recently found inside the package of a Tesco cucumber, and as you can see from the below correspondence, Rob wasted no time in joining in the fun.

It all started when Metcalfe did some grocery shopping at a Tesco in Dinnington, Sheffield. Realizing that there was a rather flat (and rather dead) worm inside the plastic wrapper of his cucumber, he wrote to Tesco to complain. And things escalated pretty quickly after that…

More info: Facebook

When Wes Metcalfe found a worm in his cucumber, he wrote to Tesco to complain

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“We decided to name him William,” he wrote. “Our new pet appeared to be very unresponsive”

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Rob from Tesco customer care replied shortly after, and his “heartfelt” response was hilarious

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Metcalfe then sent Rob a funeral update which included a poem of his own

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He even sent a picture of William’s funeral complete with a popsicle stick cross!

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And as you can see, things escalated pretty quickly from there…

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The humorous exchange has been liked more than 80,000 times on Facebook

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Many people have suggested that Rob deserves a promotion, and we couldn’t agree more

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